- Introduction
Welcome to the Suits Plus More website. The terms and conditions set out here govern our relationship with you and apply to your use of our website. By using our website, you agree to be legally bound by the terms and conditions set out below. If you do not wish to be legally bound by them, then please do not access or use the Suits Plus More website.
We may at any time vary, modify, or suspend (either temporarily or permanently) any part or all of the website without notice, and you agree and confirm that we shall not have any liability to you or any third party or parties as a result of such variation, modification, and/or suspension of the website. Your continued use of the website shall signify your agreement to and acceptance of any such changes.
If you at any time have any questions relating to these terms and conditions, please contact our customer service representatives via call: +234 803 910 2829 or email: customerservice@suitsplusmore.com
- Ordering
When you place an order online through our website, you are representing and warranting to us that:
- You are at least 18 years of age and
- You have capacity to enter into a legally binding contract.
When you place an order online, you will receive an email from us confirming receipt of your order. This does not mean that we have accepted your order. Your order constitutes your offer to us to buy a product or products from us. All and every order placed by our customers online is subject to acceptance by us. Such acceptance will be given by us sending you an email that we have accepted your order by dispatching the ordered goods to you. The contract between us is made only at the time we send you an email confirming dispatch, and up until that time, we reserve the right not to fulfil any or all orders placed by you. In the event we are unable to dispatch all the products you have ordered, the contract between us will relate solely to those products we dispatch or which we have confirmed we have dispatched.
We may decide not to accept your order for a variety of reasons, among which may be the following:
- Non-availability of the product from stock
- You are not able to fulfil the criteria set out in these Terms & Conditions.
- We are unable to obtain appropriate authorisation for your payment.
- A pricing or identification error of the product or products.
In the event you choose to return any product(s), you will receive a full refund of the price paid for the product(s) in accordance with our refund policy. We expect the product(s) to be returned to us in the same condition as when they were dispatched to you. This provision does not affect your statutory rights. These products must be returned within a 24-hour period, and at the expense of the customer.
- Product Description
We make every effort to ensure that the information on our website relating to our products is accurate in all respects and up to date. We regularly update our website, but it is possible that the information appearing on our website from time to time may not reflect the position at the precise time you place an order. We will confirm the price of the product(s) in the email we send you to confirm the dispatch of the product(s).
We take every care to ensure accurate descriptions of products. Specifications, products, and/or colours may vary from those shown on our website.
- Pricing and Payment
The price shown on our website excludes VAT and the cost of delivery, which will be added to the amount due from you when you complete the transaction. Our prices may vary from time to time, but any changes will not affect orders which we have accepted and for which we have sent you an email confirmation.
We at Suits Plus More strive to make shopping on our website as safe and secure as possible. We cannot and will not be responsible for fraudulent use on our website of a lost and/or stolen credit or debit card. We will, of course, assist your credit/debit card company where we can do so once any fraud has been reported to them.
- Delivery
Once we have received and accepted your order and received full payment, we aim to deliver, for Lagos State orders, within 3 working days and, for orders outside Lagos State, within 8 working days. All orders are, of course, subject to stock availability. Each item ordered is an individual order, although we will, where possible, consolidate multiple orders into one shipment. We may, for stock and packaging requirements, need to ship products to you in multiple packages and at different times.
We will use a third-party logistics company to deliver the product(s) to you. We cannot and will not be responsible for the third party failing to deliver the product(s) to you. If the third party requires you to sign to acknowledge receipt of delivery, we are entitled to rely on any signature that may be given by you or any other person at the address to which the delivery is made. In the event you direct the party making the delivery to leave the parcel without you signing for it, then we cannot and will not be responsible if the delivery fails to reach you as a result of theft or for any other reason.
- Return
Products purchased via the Suits Plus More website can be returned within 24 hours of the date of dispatch.
If you are returning the product to us for any other reason, such as claiming the product is defective, we will examine the product, and if we decide a refund is appropriate, we shall notify you thereof within a reasonable period of time and in any event within 28 days of our notifying you that you are entitled to a refund. In the event that we do not agree that the product is defective, we shall return it to you, stating the reasons for our decision.
We will normally make any refunds using the same method of payment used by you when you placed your order.
- Our Privacy Policy
Please refer to our Privacy Policy section on our website for information relating to this.
- Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A force majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; and
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.
